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 Returns

 

Need a different size? Want our fitting advice before ordering a different size?

Email us at support@trusstlingerie.com with a description and/or photos of what isn't working for you, and we'll happily work with you to determine a better size and/or style for you.

 

Are bras returnable?

Yes - all returned bras must have the original tags and protective plastic bag. Bras must be unworn, undamaged, and be free of stains and odor. Please visit our Customer Warranty page for more information.

 

How do I return an item?

Use the form at the bottom of this page to submit your return request using your order email and the 4-digit order number from your confirmation email.

Trusst does not provide returns labels or pay for returns shipping. Use the shipper of your choice to mail your return to:

Trusst Lingerie
RETURNS
5125 Penn Ave
Pittsburgh, PA 15224

For your protection, we strongly recommend that you retain tracking information when mailing your return until you have received your refund. If your return is not delivered we will not be able to refund you.

 

How long do I have to return an item?

We will gladly accept returns if they are received by our warehouse within 30 days from the purchase date.

 

How do I package my return?

Use the packaging of your choice to repackage the bra. Please be aware that any items damaged during returns shipping will not be eligible for refund.

You must include the clear plastic bag used to protect the bra, all original tags, and the packing slip that came in your package in order for our warehouse to process your return. 

 

What if my bra arrived damaged?

If your bra arrives damaged, take photographs immediately of the damaged areas and the packaging. Please email support@trusstlingerie.com with the photos so that we can assist you. Please see our Customer Warranty for more information.

 

Do you charge for returns?

Trusst does not charge for returns shipping or restocking.

 

Damaged or Worn Returns

All returns are inspected upon receipt at our warehouse. If your item is returned to us damaged or worn your order will not be eligible for refund. We will notify you if your return does not pass inspection and will include the reason and images as reported by our warehouse.

 

How long will it take to receive my refund?

Once our warehouse receives your package, your item(s) will be inspected to ensure that it meets the return criteria. When the warehouse notifies us that your return has been received and is approved, we will refund your order to the original form of payment. This can take 7-10 business day to process through your financial institution.

 

Why don't you offer exchanges?

Due to the high demand across our size range we cannot guarantee that your requested exchange size will be available when your returned item has been received and inspected. To ensure that you receive an alternative size, we encourage you to purchase that size directly, as you should receive it much faster than our warehouse will be able to receive and process your return. We would be happy to help if you have any questions.

 

 

Placed an order before June 1st, 2017? Click here for our old return policy. This link will expire on August 30th, 2017.

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